Are you ordering from a country outside the EU? In that case, local customs may charge additional fees. These can include import duties, local VAT/GST, and carrier handling or clearance fees.
This may apply to deliveries to countries such as:
- United Kingdom
- United States
- Canada
- Australia
- Norway
- Switzerland
Within the EU, no import duties apply. You simply pay the price shown at checkout.
These charges are not determined by SharpTools, but by the customs authorities or carrier in the destination country. Because of this, we cannot always calculate the exact amount in advance.
Important:
If you receive a message from the carrier or customs, please follow the payment instructions to avoid delays.
If import charges are refused, the parcel may be held or returned to sender. In that case, additional shipping or return costs may apply.
Not sure about your shipment? Contact us with your order number and we’ll take a look with you.