After placing an order, you should receive a confirmation email (and an invoice PDF email).
Before contacting us:
- Check your spam/junk folder
- Search your inbox for “SharpTools”
- Make sure you used the correct email address at checkout (common typo)
If you still can’t find it, we can help, but we need enough details to locate your order.
Send us your full name, the email you used at checkout, and your shipping postcode (and, if possible, the order amount).